Customer use cases

Use cases usually serve as an inspiration for both our customers and ourselves. Through all the different ways eazyBI is leveraged, we realize how customizable the tool is, as well as get inspired to further look for new ways to maximize the effectiveness of the tool for the business. This page collects sessions presented by eazyBI customers and partners at eazyBI Community Days. For step-by-step how-to videos recorded by the eazyBIteam, see https://docs.eazybi.com/eazybi/learn-more/training-videos in the Documentation.

Portfolio and program reporting

Driving Transparency and Success: Enhancing Feature Rollout Planning (FROP) with eazyBI

Julian Ketterer, Mercedes-Benz AG, 2025

How Mercedes-Benz AG uses standardized data structures, harmonized workflows and eazyBI reporting to turn a fragmented Feature Rollout Planning process into a streamlined, collaborative platform. Covers aligning work item structures across complex domains, consistent KPIs, automated traceability, and tracking feature progress from granular test plans up to management overviews.

Maximizing the Potential of eazyBI and ScriptRunner

Martin Chalany, Eset, 2024

The effective integration of ScriptRunner and eazyBI for enhanced corporate portfolio management. Our approach involves the systematic collection of data within Jira, enriched with additional inputs from other systems, leading to the generation of eazyBI reports directly accessible in Jira. This method offers a refined, user-specific view of key metrics, enhancing decision-making processes in portfolio management.

Project Portfolio Management (PPM) Reporting in eazyBI

Fabian Lim, Cogeco, 2022

How eazyBI was configured to track end-to-end PPM executive dashboards. Includes integration with Jira Service Management, Assets, Xray Test Management, and other apps.

Re-Defining Project and Program Reporting

Tom Moors, Atlassian Hero at iDalko, 2021

How to manage a global project portfolio with a custom hierarchy structure.

Project Reporting with eazyBI and Projectrak for Jira

Victor Lee, New Verve Consulting and Peter Hinds, Synergy Learning, 2019

Projectrak enables enhanced project management in Jira via custom project fields. When combined with eazyBI, you can create powerful and insightful reporting for your PMO. In this talk, we run through our experiences in building integrated reports using data in Jira and Projectrak.

How to Manage, Organize and Visualize Your Projects With Projectrak Custom Fields and eazyBI

David Garcia, Deiser, 2018

How to add, manage and organize all the project-specific information fields you need: project status information, priority of projects, project due date, or total worked project hours. It is not possible in Jira, which is why we use Projectrak. Combine it with eazyBI for a comprehensive project visualization, overview, and management.

Agile delivery and team performance

From Broken Velocity Report to Reliable Sprint Billing

Bryan Perdomo Arevalo, Sngular

In a large Atlassian environment with 6,000 users and Scrum teams relying on sprint data for billing, the native Jira Velocity report was not enough and put invoices at risk. With custom eazyBI reports built using custom calculations, teams gained precise, exportable sprint metrics, enabling reliable billing and impacting 60% of the organization’s users.

Better SAFe than Sorry - Enterprise Ready Reporting at Scale in Jira

Marten Thorand, Demicon, 2019

Management-friendly reporting in Jira can be tricky. The built-in reports are great for teams, but usually insufficient for management, especially in big enterprises. How can you keep track of projects on a portfolio level, risks, or even budget? We'll show you how to get all the relevant reports in Jira and how that benefits the company.

You can also find an article on our blog on this topic.

Data-Driven Decisions in an Agile Environment

Walter Buggenhout, ACA IT-Solutions NV, 2018

Building complex eazyBI reports might be difficult. What data should you pull into eazyBI? What calculations do you need? What might really be useful in reports? Team performance, project quality, team capacity and even funnel management - we give our teams all the information they need to focus their decisions on the right things.

Service management and operations

Monitoring SLA Performance Outside JSM with SLA PowerBox and eazyBI

Jakub Kochanczyk, Almarise, 2025

How to extend SLA tracking and reporting to any Jira project, without requiring Jira Service Management. Walks through three use cases - a multi-line support process, initiative delivery tracking, and a software development lifecycle - and shows how the captured time data feeds eazyBI reports that reveal bottlenecks and track breaches across projects.

A Jakartan Rhapsody: Unlocking Service Desk Insights with eazyBI at an Indonesian Bank

Kennie Nugroho, Progrez, 2025

The transformation of a major Indonesian bank's service desk operations on Jira Service Management. How a traditionally Excel-driven organization unlocked operational insight using eazyBI reporting and dashboards, including project phases from migration to integration, best practices for metrics definition, and how clear communication helped overcome SLA interpretation and multi-source data challenges.

Achieve Brilliant Customer Delivery, Execution and Measure eazy(BI)

Valters Paiders, Worldline Latvia, 2025

The challenges Worldline's team met using Jira's default features for customer requests, and how customized workflows improved service quality. Covers aligning Jira with complex business processes, capturing essential metadata, moving beyond simple averages to time-based analysis and securely sharing reports with customers.

Monitoring Your Jira Like a Master Through eazyBI

Rodrigo Kondo Fernandes, Nimble Evolution, 2024

Tracking Jira configuration items can be daunting, with challenges in identifying the number of custom fields, status, workflows, and other essential elements within the instance. Exporting this data traditionally involves a complex and time-consuming process. With eazyBI and Jira’s REST API, we’ve developed reports that offer a comprehensive view of crucial metrics.

Moving From the Why to the How: Gaining Support for the Benefit of Data Reporting

Charles Boden, Just Eat Takeaway.com, 2024

Our department's main role is to resolve issues and requests, and energy spent elsewhere comes at a cost to service. Though data is seemingly everywhere, we seem to utilize very little in decision-making. How can we ever balance these two opposing viewpoints in the business? Thus began our journey of investigation, understanding and taking the stakeholders, leadership, and teams through the process of insight generation and the value it can bring.

Beyond ITSM: Service Management and Reporting in a non-IT Environment

Joachim Bollen, iDalko, 2023

Taking Jira Service Management out of its comfort zone and applying it in an industrial environment can be quite challenging. However, the Service Management principles can benefit all service-oriented businesses. Let's find out how the power of JSM and eazyBI, combined with a good mindset and approach, enables you to implement efficient service processes in any industry.

AI and advanced analytics

AI-Powered Reporting with eazyBI: Lessons from the Field

Mindaugas Gelumbauskas, TeamBit, 2025

A practical account of integrating AI tools, including eazyBI AI Assistant and ChatGPT, into daily work as a Jira administrator. Real-world examples of using AI to troubleshoot, brainstorm, and optimize reporting workflows, with lessons on the strengths and limits of AI-powered reporting and why context and iterative prompting matter.

Take Your Dashboards to the Next Level: Descriptive, Predictive, and Prescriptive Analytics with eazyBI

Dace Kvalberga, flex.bi, 2025

The differences between descriptive, predictive and prescriptive analytics, and how to apply each in eazyBI. Using a case study dashboard, learn how to build sales forecasts, perform what-if analysis for resource planning, and use spider and scatter charts to spot trends and correlations.

Data from outside Jira

Build a Digital Twin of Your Entire Business with eazyBI

Maria Kutkina, Work Mobile, 2026

Discover how to connect data from across your organization into a single source of truth and track complex business metrics. Learn how to create executive and team-specific dashboards (Sales, Marketing, Finance, HR, IT, etc.) and how insights from them can be integrated into day-to-day actions.

Out of the Cube: Making Jira Data Actionable in Confluence

Dzmitry Hryb, Stiltsoft, 2026

By 2026, half of Atlassian users are non-technical – and in many companies, Confluence already has more users than Jira. That's where updates get read, and decisions get made. In this session with Stiltsoft, we'll show how eazyBI for Jira, eazyBI for Confluence, and Table Filter, Charts & Spreadsheets work together inside the Atlassian System of Work. You'll see how teams shape the same Jira data in different ways, add context and discussion, and keep stakeholders informed without extra emails or meetings.

eazyBI Beyond Reports

Rodrigo Kondo Fernandes, Nimble Evolution, 2026

Did you know that eazyBI can do more than just reports? In this session we'll discover how eazyBI was used to solve different problems in creative ways (coding included).

Escalating REST API Calls to Analyze GitHub Data with eazyBI

Rodrigo Kondo Fernandes, Nimble Evolution, 2025

How to import commit data from all your GitHub repositories using a single eazyBI data source. A two-step approach within one REST API source: call an endpoint to retrieve the list of repositories, then use custom JavaScript to iterate through that list, call the commit endpoint for each repository, handle pagination, and consolidate the data for import.

Rolling out eazyBI across an organization

Breaking Silos with Data-Driven Insight

Pamela Castro Liz, Sngular, 2026

The 400-person Management Information Systems department lacked visibility into projects across teams, even though everyone worked in the same Atlassian environment. By using eazyBI and combining data from Jira, Tempo, and Projectrak, the department gained a true picture of what was happening, exposed existing silos, and enabled data-driven decisions across teams.

One Account, Different Access Groups

Gvido Neilands, flex.bi, 2026

In this session, you will learn how to make sure the right people see the right data using Data Access Roles. The speaker will walk you through a scenario and a proven workflow for keeping everything in one eazyBI account while still separating which accounts users can access and which data they can see.

eazyBI Project Implementation Process Timeline and Risks

Dace Kvalberga, flex.bi, 2026

When we start a new project, it is almost like falling in love – we have hopes and dreams, and we are excited to see what's coming next. The future isn't always so bright, and not all projects are successful. Let's look into the darkest corners of the eazyBI project implementation process and make sure we are aware of difficulties and risk factors, and manage our expectations well.

How We Adapted to Jira Cloud: Finding New Solutions with eazyBI

Juan Jose Marchal, MyCloudDoor, 2025

What happens when solutions that worked in Jira Data Center break after migrating to Cloud. After migrating a large bank, a third-party app for syncing data from linked issues stopped providing real-time updates. How the team rebuilt the reporting from scratch using eazyBI issue link import and custom calculations.

Empowering Decisions With Trust: Leveraging eazyBI for Control Reporting

Stefan Krooshof, Prepend, 2024

Discover the capabilities of control reporting with eazyBI through a series of real-world examples. This demonstrates how control reporting improves the accuracy of data entry, identifies important deviations, and streamlines reporting processes. You can learn how control reporting builds trust and transforms raw data into valuable insights.

Implementing eazyBI in Large Scale Jira Instances

Ran Lavi, Methoda, 2021

How we use eazyBI to implement and develop complex eazyBI reports and dashboards to monitor Agile processes and gather business insights in large-scale agile organizations.

Growing eazyBI skills in your team

MDX Debugging: Turning Errors into Solutions

Gvido Neilands, flex.bi, 2025

How to interpret, troubleshoot and resolve common MDX errors in eazyBI report building. Step-by-step strategies for working with sets, tuples, hierarchies and aggregation functions, with live examples and best practices for building robust MDX calculations.

Less-Popular eazyBI Features That Our Teams Find Most Useful in Practice

Weronika Ilczyszyn and Marcin Najgebauer, Motorola Solutions, 2024

Over the years of using eazyBI, our teams have explored a range of advanced features that you may not be familiar with. These functionalities can be useful and save you a significant amount of time in report creation and maintenance. We provide examples of using template accounts, issue link field dimensions, custom hierarchies, and comparing the nesting of reports on Confluence pages to eazyBI dashboards.

The Journey From Newbie to Master in eazyBI

Gvido Neilands, flex.bi, 2024

Using eazyBI to its full potential requires different levels of skill and understanding of the product. The vast amount of available information can sometimes be overwhelming. So, where is the best place to start learning eazyBI, and how can you keep yourself challenged as you learn more?

Costs, resources, and efficiency

How ITO Group Mastered Resource Planning as Both Client and Partner

Gedas Lukosevicius, TeamBit, 2026

How ITO Group transformed its hourly business by replacing manual tracking with eazyBI for both CEO-level oversight and Team Lead resource planning. We will compare our "before and after" workflows to show how we've mastered the tool as both a client and a partner.

How Boubyan Bank Saves 100+ Hours Monthly using eazyBI

Tomasz Pabich, Genius Gecko, 2025

How Boubyan Bank moved from time-consuming manual processes to an automated reporting hub with eazyBI, saving over 100 hours every month. Covers using simple, clear and actionable reports to control work in progress, improve planning quality, and spot bottlenecks at a glance.

Tracking Costs in Real Time

Martin Kasik, Ixperta, 2019

You can have many data in Jira. But only their visualization can bring important and understandable information to the stakeholders so that they can make quick decisions based on eazyBI reports.